FAQs
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To choose the right size, refer to our size guide available on every product page. You'll find size charts there.
To take your measurements:
-Chest: measure around the widest part of your chest.
-Waist: measure around the narrowest part of your waist.
-Hip circumference: measure around the widest part of your hips.
Use a tape measure and make sure it's flat and not bent. -
We accept credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. And yes, all transactions are secure thanks to advanced encryption technologies. Your payment information is protected.
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We cover delivery costs on most products. Details are given on the product sheet. If the product is not eligible for free delivery, the delivery cost depends on your country of residence. We invite you to enter your address in the shopping cart before purchasing to know the final price.
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Your order will be delivered within 3-15 days.
Please note that we work with suppliers all over the world, which may mean longer delivery times than usual, depending on your country of residence.
Please feel free to contact us for further information on your case. -
Once your order has been dispatched, you will receive an email with a tracking number. You can track the status of your order directly on the ‘parcel order’ page in the footer of our website.
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Yes, as long as your order has not been dispatched, you can change or cancel it by contacting us via our customer service department.
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If you are not satisfied with the product, you can return it free of charge.
Please note that we do not refund digital products for obvious download reasons. -
To return an item, contact our customer service department to obtain a returns label. Send the item to the address given and we will process your return as soon as we receive it. Refunds are processed within 5 to 10 working days of receipt of your return. You will receive an email confirmation once the refund has been processed. You may return items within 14 days of receipt for a full refund or exchange, provided they are in their original condition.
-
To choose the right size, refer to our size guide available on every product page. You'll find size charts there.
To take your measurements:
-Chest: measure around the widest part of your chest.
-Waist: measure around the narrowest part of your waist.
-Hip circumference: measure around the widest part of your hips.
Use a tape measure and make sure it's flat and not bent. -
We cover delivery costs on most products. Details are given on the product sheet. If the product is not eligible for free delivery, the delivery cost depends on your country of residence. We invite you to enter your address in the shopping cart before purchasing to know the final price.
-
Once your order has been dispatched, you will receive an email with a tracking number. You can track the status of your order directly on the ‘parcel order’ page in the footer of our website.
-
If you are not satisfied with the product, you can return it free of charge.
Please note that we do not refund digital products for obvious download reasons.
-
We accept credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. And yes, all transactions are secure thanks to advanced encryption technologies. Your payment information is protected.
-
Your order will be delivered within 3-15 days.
Please note that we work with suppliers all over the world, which may mean longer delivery times than usual, depending on your country of residence.
Please feel free to contact us for further information on your case. -
Yes, as long as your order has not been dispatched, you can change or cancel it by contacting us via our customer service department.
-
To return an item, contact our customer service department to obtain a returns label. Send the item to the address given and we will process your return as soon as we receive it. Refunds are processed within 5 to 10 working days of receipt of your return. You will receive an email confirmation once the refund has been processed. You may return items within 14 days of receipt for a full refund or exchange, provided they are in their original condition.