Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn, unused, and unwashed
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In its original packaging with tags
We reserve the right to refuse returns that do not meet these conditions.
Return process
To start a return, contact us at info@synesthetic.eu with:
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Your order number
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The reason for your request
For claims (damaged, incorrect, or non-conforming items), photo or video proof is required.
All returns must be approved before being sent.
Items returned without prior approval will not be accepted.
Return shipping
🇫🇷 🇪🇺 France & European Union
Returns are free of charge only if approved for one of the following reasons:
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Item is defective or damaged
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Wrong item received
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Item does not match the product description
If approved, a prepaid return label will be provided.
For all other reasons (change of mind, wrong size or color selected, personal preference):
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Returns may still be accepted
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Return shipping costs are the customer’s responsibility
🌍 International (outside EU)
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Returns are subject to approval
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All return shipping costs, customs duties, and taxes are the customer’s responsibility
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if:
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The item is defective
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The item is damaged
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You received the wrong item
We will evaluate the issue and provide a solution.
Product quality & conformity
Returns based on product quality are accepted only if the item is:
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Defective
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Not as described
The following are not considered defects:
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Personal perception of quality
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Fabric feel, thickness, or softness
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Minor color variations due to screen display
All claims must be supported by clear visual evidence.
Return conditions
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Items must include all original elements (tags, packaging, accessories)
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Incomplete returns may be refused or partially refunded
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For returns paid for by the customer, the customer is responsible for the return parcel until it is received
Exceptions / non-returnable items
Some items cannot be returned:
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Digital products (music, downloadable files)
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Sale items
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Gift cards
Exchanges
To get a different item, please return your product and place a new order.
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
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You’ll be refunded to your original payment method
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Within 10 business days
Original shipping costs are non-refundable.
Abuse prevention
We reserve the right to:
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Refuse returns that do not comply with our policy
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Refuse excessive or abusive return requests
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Apply partial refunds if items are returned in altered condition
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Make the final decision on all return requests
