Shipping policy

We are committed to shipping your orders promptly so that you can receive your products in a timely manner. Here are the details of our shipping policy:

Processing Time

We typically process orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Fees

Shipping costs are free for most products on synesthetic.eu. However, some products may be subject to shipping charges. In this case, they are calculated according to the weight, size and destination of your order. The exact charges will be shown during the checkout process. We sometimes offer special promotions for free delivery on certain orders, please check our current promotions.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can follow the status of your delivery. So you can easily find out where your parcel is at any time. To do this, take your order number and enter it on the order tracking page, which you can access by clicking here.

Delivery Time

Delivery times depend on the destination. In general, delivery takes 7 to 14 working days for the United States and Canada, 7 to 10 working days for the European Union and 7 to 21 working days for the rest of the world after dispatch of the order. Please note that delivery times may be affected by exceptional circumstances beyond our control, such as holiday periods, carrier delays or adverse weather conditions.

International Delivery

We also offer international delivery to select countries. Delivery times and shipping fees vary depending on the destination. Please refer to the specific shipping information during the checkout process for international deliveries.

If you have any further questions regarding our shipping policy, please do not hesitate to contact our customer service. We will be delighted to assist you with any concerns and ensure a satisfying shopping experience.